Why isn't my Godaddy.com website working? Godaddy, the world's largest domain registrar, was hacked September 10th. The hacking collective Anonymous (@AnonymousOwn3r) claims responsibility saying "I'd like to test how the cyber security is safe and for more reasons that I can not talk now.".

Millions of websites were affected. Many websites that use Godaddy web hosting or domain registrar services were affected.

Godaddy's Facebook Status states: "We're continuing our work to get back on track. This is our #1 priority. We'll keep posting updates here. Thanks for all the support. Seguimos trabajando para restablecer servicio a todos. Esto es nuestra prioridad #1. Seguiremos anunciando mejoras al sistema. Gracias por el apoyo." Godaddy's Facebook

GoDaddy apologized to customers and tweets "We're continuing our work to get back on track. This is our #1 priority. We'll keep posting updates here. Thanks for all the support." To stay up to day on Godaddy's progress on the issue follow Godaddy on Twitter.

Godaddy later reported that the down-time wasn't a result of being hacked but rather a router issue.

Here's the apology letter they mailed out to their customers.

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Dear (((customer name))),

We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.

We let you down and we know it. We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.

The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.

At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.

As a result of this disruption, your account will be credited for the value of 1-month of service for each of your active/published sites.* This credit will be available to you for the next 7 days. Please click the button below to redeem your credit.

As always, please call us 24/7 at 1-480-505-8877 — anytime, for any reason.

Sincerely,

Scott Wagner
CEO
GoDaddy.com